The Man at the End of the Crowded Trader Joe’s Line
10 min readJan 3, 2020
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How the beloved grocery chain does crowd control in busy stores.
In the produce section of Trader Joe’s store in the Chelsea section of New York, Karl Holman holds an eight-foot-tall sign that reads “End of Line.” It’s six o’clock on a Tuesday, and Holman is managing the line for the second time this shift.
